Customer Insights: The competition in the STM world is heating up fast. Can you feel it?  If you’re losing individual members from your membership organization, authors & readers from your publications, and librarians from your subscriber lists, you need to find out why - and fast!  Linton Scientific Marketing has over 15 years of experience turning customer insights into action.  We conduct surveys, focus groups, contextual inquires, and usability testing to help you understand your customers’ needs and pain points.  By turning those insights into actionable recommendations, we light the fire of innovation so you don’t get burned by your competition.